Not to worry, we are on it! You can email all questions about specific products or orders (or just to say hi!) to firstname.lastname@example.org. Due to the Holiday season our inbox might be a bit fuller than usual but know that we will get back to you as soon as we can!
Please note that our customer service is operational Monday through Friday during standard business hours (EST). Any inquiries made after hours or on the weekends will be answered the following business day.
We currently accept all Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards for payment. We also accept Amazon Pay and PayPal.
When you place your order, you will receive our best estimate of the date by which your order will arrive. We currently expect orders to ship within 1 week of your purchase date. However, given the uncertainty of the coronavirus pandemic, we ask for your patience with any potential delays on orders on behalf of our carrier partners. Customers will receive an email to the address of purchase as soon as your order ships, and if we have word of any delay.
See below for our pricing structure on standard ground shipping. This is based on order total after tax:
$0- $40 = $5 shipping
$40 - $75 = $7 shipping
$75+ = $10 shipping
Once we’ve shipped your order we’ll email you a link to follow Olive Lane orders’ journey to your doorstep. Please note: you may receive multiple tracking numbers! That just means you’ve purchased from 2+ different brands, all of which ship separately.
You may notice that your order comes in separate shipments! Olive Lane is proud to partner with many of our favorite brands to bring you a wide assortment of products.
This is a drop ship program, meaning each of our partner brands ships their items from their own workshops and studios all over the country. So, if you've ordered items from 2+ brands, they will ship separately from each other. You’ll receive a tracking number for every separate shipment.
We definitely don’t want that to ruin your day. Shoot our team a note at email@example.com and we’ll help track down the rest of your goodies.
Returns & Exchanges
Oh no! We’re sad to see you change your mind. Unfortunately, once payment is processed your order is currently being fulfilled by our warehouse. Feel free to contact firstname.lastname@example.org and we will be happy to assist you with a return.
All items must be returned unused and in their original packaging within 30 days of receipt. Please visit our Return Policy to see our full policy. If you would like to request a return, simply reach out to us at email@example.com and detail the following in your email:
Item(s) to return
Reason for return
We will arrange the return on your behalf and send you a returns label!
We are unfortunately unable to accommodate exchanges at this time. Please follow the return process and we will help you place a new order.
We do! Orders placed between November 25th and December 15th have an extended return period through January 15th. Some exclusions apply and all other return policies apply.
All returns must be unused, unopened, and in their original packaging. To inquire about making a return please email us at firstname.lastname@example.org. Please visit our Return Policy page to see our full policy.
Holidays and Promotions
We love keeping everyone in the loop, and that includes you! Sign up for emails with the “Subscribe” link at the bottom right corner of this (and any!) page.
Additionally, follow us on Instagram, @olivelaneshop, and our other social media channels for updates and insider information.
Yes, discounts do not affect our return policy and you will be refunded for the original order value paid, minus shipping.
A Few Others
You’re basically family now, and your family’s safety is extremely important to us. All of our wonderful partners and manufacturers follow the three W’s: wash your hands, wear a mask and wait 6 feet apart when in facilities.
Like we said, you're family now! Feel free to reach out to email@example.com and we'll be happy to help.