We currently accept all Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards for payment. We also accept Amazon Pay and PayPal.
When you place your order, you will receive our best estimate of the date by which your order will arrive. We currently expect orders to ship within 2 weeks of your purchase date. However, given the uncertainty of the coronavirus pandemic, we ask for your patience with any potential delays on orders on behalf of our carrier partners. Customers will receive an email to the address of purchase as soon as your order ships, and if we have word of any delay.
You may notice that your order comes in separate shipments! Olive Lane is proud to partner with many of our favorite brands to bring you a wide assortment of products.
This is a drop ship program, meaning each of our partner brands ships their items from their own workshops and studios all over the country. So, if you've ordered items from 2+ brands, they will ship separately from each other. You’ll receive a tracking number for every separate shipment.
See below for our pricing structure on standard ground shipping:
$0- $40 = $5 shipping
$40 - $75 = $7 shipping
$75+ = $10 shipping
Once we’ve shipped your order we’ll email you a link to follow Olive Lane orders’ journey to your doorstep. Please note: you may receive multiple tracking numbers! That just means you’ve purchased from 2+ different brands, all of which ship separately.
We definitely don’t want that to ruin your day. Shoot our team a note at firstname.lastname@example.org and we’ll help track down the rest of your goodies.
Returns & Exchanges
All items must be returned unused and in their original packaging within 30 days of receipt. Please visit our Return Policy to see our full policy. If you would like to request a return, simply reach out to us at email@example.com and detail the following in your email:
Item(s) you would like to return (and if there is a reason for the return)
We will arrange the return on your behalf and send you a returns label!
We are unfortunately unable to accommodate exchanges at this time. Please follow the return process and place a new order to receive a substitute product. Once your return has been processed you will receive a refund for your item(s), minus the cost of shipping.
Oh no! We’re sad to see you change your mind. Unfortunately, once payment is processed your order is currently being fulfilled by our warehouse. Feel free to contact firstname.lastname@example.org and we will be happy to assist you with a return.
A Few Others
You’re basically family now, and your family’s safety is extremely important to us. All of our wonderful partners and manufacturers follow the three W’s: wash your hands, wear a mask and wait 6 feet apart when in facilities.
Like we said, you're family now! Feel free to reach out to email@example.com and we'll be happy to help.